This website, konstantinoupolis.gr (the “Website” or the “Site”), respects your privacy and is committed to protecting your personal information (hereinafter referred to as “Personal Data”). We comply with data protection legislation, including, indicatively, the EU General Data Protection Regulation (“GDPR”), which governs the processing of personal data relating to you and grants you various rights in relation to your Personal Data.
General
This Privacy Policy describes how we collect, store, use, and protect your Personal Data and informs you of your privacy rights in relation to your use of this Website, room reservations, your stay at our hotel, as well as Personal Data that are provided to and/or collected by us through other channels. We also inform you of your rights under applicable data protection laws regarding our handling of your Personal Data.
By using or accessing our hotel services in any manner, you acknowledge that you accept the practices and policies described in this Privacy Policy and agree that we will collect, use, and share your information in the ways described herein.
Before providing us with any Personal Data, we recommend that you read this Privacy Policy in its entirety. Please note that your use of our hotel services is at all times subject to our Terms and Conditions, which are incorporated into this Privacy Policy. We appreciate the trust you place in us when you disclose your Personal Data.
What Are Personal Data?
For the purposes of this Privacy Policy, “Personal Data” means any information provided by you when you interact with us, for example through our Website or when contacting us by phone, or data collected about you through your use of our Website, which allows you to be personally identified, either directly (e.g. your name) or indirectly, because the data relate to an identifier such as your name, an identification number, location data, or an online identifier (e.g. telephone number). We may also collect Personal Data relating to you in other circumstances connected with your stay at Konstantinoupolis Hotel.
I. Information We Collect
Konstantinoupolis Hotel, acting as a data controller, collects and processes Personal Data for purposes including reservations and guest management, billing and payments, marketing activities, and satisfaction surveys. These data are intended for the hotel and its service providers.
We collect certain categories of information about you, particularly when you check in at our hotel or visit our Website, as well as when you use or purchase our products and services or provide information in order to receive newsletters or other communications. Specifically:
Contact Information
Contact information refers to data that can be used to identify or communicate with a specific individual. For example, when you check in at our hotel or access our Website, we may ask you to provide certain contact details such as your name, address, date of birth, telephone number, email address, ID card or passport details, company tax identification number, business address, contact numbers, and type of business.
Additionally, when you make a room reservation, we collect Personal Data including check-in and check-out dates, number of guests (adults and children), room type, bed type, and other preferences. If you choose not to provide the requested information, you may not be able to proceed with the activity or receive the benefit for which the information is requested.
Payment Information
If you book hotel rooms or related services directly through the hotel, our Website, or our partners’ websites, you will need to provide payment information. This may include billing details, credit card number (including expiration date), and other financial information necessary to ensure proper payment for the services you purchase.
We use this Personal Data to process your reservation and to create and fulfill our contractual obligations with you. This includes verifying your identity, obtaining guarantee and/or payment details, and sending communications related to your stay and/or marketing activities.
Tracking Information
We may collect and/or track certain information derived from your use of our products and services, such as usage patterns, travel patterns, page views, and traffic trends. We may use such tracking and location information for statistical purposes, to improve our products and services, and to help users manage their environment and infrastructure more effectively.
Mobile Device Data
Device information such as the identifier, model, and manufacturer of your mobile device, as well as location information, if you access the Website from a mobile device.
Sensitive Data
If you provide sensitive Personal Data related to your health or beliefs as part of your reservation, such as allergy information or dietary restrictions, we will record and process such data with your consent and solely for the purpose of providing you with the requested service.
Please note that you are not required to provide your Personal Data. You always have the right to choose whether or not to provide such data. However, if you choose not to provide certain information, we may not be able to offer certain services (for example, we may not be able to accept your reservation). We will clearly indicate which information is necessary at the time of collection.
Information from Minors
We do not intend to collect Personal Data directly from Website visitors under the age of 18 unless they have parental or guardian consent. If a minor provides Personal Data without such consent, please notify us as soon as possible. We will take immediate action, including deletion of the relevant data.
II. Cookies
When you use our Website, we may automatically receive certain information via cookies. Cookies are small data files placed on your computer, tablet, smartphone, or other device through which you access the internet. When you visit a website, it may place cookies on your device via your browser.
Users may consent to the use of cookies, refuse cookies at any time, or customize their cookie preferences. Please note that disabling consent-based cookies may limit website functionality. In particular, disabling functionality cookies may prevent certain features from operating properly.
How We Use Cookies
Like many website operators, Konstantinoupolis Hotel works with third-party service providers (including marketing partners and customer support providers) to use cookies, beacons, and similar technologies for purposes such as:
- Analyzing website usage trends
- Managing the Website
- Tracking user navigation
- Collecting aggregate demographic data
- Remembering user preferences (e.g. language)
- Authentication and service access
Cookies help improve user experience and gather information such as IP address, browser type, access date and time, for the purposes described above, including security, functionality improvement, service provision, website maintenance, and statistical analysis.
Users may manage cookies through their browser settings. Each browser differs, so please consult your browser’s “Help” menu. More information about cookies is available at www.allaboutcookies.org. Please note that disabling cookies may affect Website functionality.
Cookie Categories
- Strictly Necessary Cookies – essential for Website operation
- Performance (Analytics) Cookies – collect anonymous usage statistics
- Functionality Cookies – remember preferences and provide enhanced features
- Advertising & Marketing Cookies – deliver relevant advertising and measure campaign effectiveness
We may update cookie usage over time. Please revisit this page regularly.
III. Security Measures
We take appropriate technical and organizational measures to protect your Personal Data against unauthorized access, loss, alteration, or disclosure. All employees and associates are bound by confidentiality obligations. However, internet transmission is not completely secure, and data transmission is at your own risk.
IV. How We Use Collected Information
We use collected information to operate and improve our services, manage our business operations, communicate with you, conduct marketing activities, perform statistical analysis, develop products, and inform you about offers and services.
Legal Bases under GDPR
- Performance of a Contract
- Legal Obligation
- Consent (withdrawable at info@konstantinoupolis.gr)
- Legitimate Interests (with opt-out available)
V. Sharing Information
We may share Personal Data with service providers and partners strictly as necessary to deliver services. All third parties are contractually required to comply with data protection laws and confidentiality obligations.
We may also disclose information where required by law, to protect rights, prevent fraud, or respond to emergencies.
Personal Data may be transferred outside Greece and outside the EEA/UK, subject to appropriate safeguards.
VI. International Transfers
Where data are transferred outside the EEA, appropriate safeguards are applied in accordance with GDPR Articles 45–46.
VII. Data Retention
We retain Personal Data only for as long as necessary to fulfill the purposes for which they were collected or as required by law.
VIII. Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.
IX. Your Privacy Rights
You have the right to:
- Confirmation of processing
- Access to your data
- Rectification
- Erasure
- Objection
- Restriction of processing
- Data portability
- Withdrawal of consent
- No automated decision-making
- Lodge a complaint with a supervisory authority
Requests can be submitted to info@konstantinoupolis.gr.
X. Changes
This Privacy Policy may be updated periodically. The latest revision date will be clearly indicated.
Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us at:
Email: info@konstantinoupolis.gr
Address: K. Zavitsianou 11, 49100 Corfu, Greece